Privacy policy

Personal Data Protection Policy

The company GUÉRANDE COSMÉTIQUES pays special attention to the protection of personal data of website users and its clients, as well as to compliance with the applicable legal provisions.

This privacy policy helps you better understand the principles of personal data protection that we apply. It applies to the website www.guerande-cosmetiques.com, as well as to its social media pages and any other online initiatives of the company that may collect your personal data. We invite you to read it before submitting your personal data to us.

The data controller :

Guérande Cosmétiques - Pradel - 44350 Guérande
contact@guerandecosmetiques.fr

When do we collect your personal data?

We collect personal data from you when:
- you make purchases on our website
- you visit our website
- you create an account on our website
- you subscribe to our newsletter
- you participate in special operations, such as contests, product testing, satisfaction surveys, or polls
- you share content with us on social media
- you contact our Customer Service
- you provide feedback on our products

What personal data do we collect?

Personal data is any information that allows you to be identified, directly or indirectly. This may include identification information such as your name, first name, email address, date of birth, postal address, IP address, as well as your purchasing habits or preferences. We primarily collect the following personal data::

- Identity-related data, including your title, name, first name(s), postal address, phone numbers, email address, usernames and passwords, and date of birth.

- Payment-related data, including your credit card number and its expiration date (securely entered using SSL encryption).

- Data related to tracking our commercial relationship, such as your order number, your online activity, your purchase history, your requests or correspondence with our Customer Service, and your preferences.

- Data related to your social media accounts (username, captions, location, etc.).

- Content data (photographs, videos, reviews, comments, etc.).;

- Technical data, including your IP address or browsing information related to your computer, tablet, or phone...

How do we use your personal data?

We use your data for the following purposes:
- Ensuring the proper functioning of the website and improving service quality.
- Managing your orders (orders, deliveries, invoices, after-sales service, etc.).
- Managing the customer relationship, including getting to know you better and providing personalized information about our products and services. This also includes managing the loyalty program.
- Managing personalized and targeted newsletters (based on the information you provide and your use of our platform, products, and services).
- When applicable, preventing and detecting fraud, managing and following up on unpaid invoices and disputes..
- Managing your requests (samples, advice, promotional activities, complaints, rights of access, correction, objection, etc.).

GUÉRANDE COSMÉTIQUES neither shares nor sells your personal data to third parties.

Your personal data is stored either in our databases or in those of our service providers.

Retention of Your Personal Data

Our goal is to always retain your personal data in the safest and most secure manner possible. We keep your personal data for as long as necessary to carry out the activities described in this personal data protection policy or as communicated to you, or as long as the law allows us to do so. To this end, we take appropriate physical, technical, and organizational measures to prevent, as much as possible, any alteration or loss of your data or unauthorized access to it. We inform you that this personal data protection policy may be updated by us. In such cases, the modifications will be available on this page.

We ensure that your personal data is retained for no longer than necessary for the purposes outlined in this personal data protection policy or as required by applicable law.

In general :

- Prospect/customer data is retained, unless you object or request its deletion, for a period of five years from its collection, your last contact, or the end of the business relationship. At the end of this five-year period, we may contact you to determine whether you wish to continue receiving commercial communications. If we do not receive a positive and explicit response from you, your data will be deleted or archived in accordance with applicable regulations.

- Banking data is deleted once the transaction has been completed.

- Data used to establish proof of a right or contract or retained to comply with a legal obligation is archived in accordance with applicable regulations.

Your Content Generated on Social Media

When you share your experience with Guérande Cosmétiques on a social media platform, you provide personal data to that social media platform and to Guérande Cosmétiques. These communications are governed by the respective personal data protection policies of these social media platforms, to which we refer you. Guérande Cosmétiques disclaims any responsibility for these policies.

What Are Your Rights Regarding Your Personal Data?

If you provide us with your email address, phone number, or postal address, you may receive periodic emails, calls, or messages from us about our products, services, or upcoming events. You can unsubscribe from our mailing lists at any time by contacting us at the address below or by following the "Unsubscribe" link included in each of our emails. You can also update your preferences at any time in your account. If you do not wish to receive telemarketing calls, we remind you, in accordance with Article L. 223-1 of the French Consumer Code, that you can register for free on a telephone marketing opposition list.

In accordance with applicable regulations, you have the right to access, rectify, delete, and port your personal data, as well as the right to object to and limit its processing. You may withdraw your consent at any time.

You can also provide instructions regarding the retention, deletion, and communication of your personal data after your death.

To exercise these rights, you must send us a request with proof of your identity:

- By email to customer service via the contact form on the website;
- By postal mail to the following address: Guérande Cosmétiques - Pradel - 44350 Guérande

We will inform you of the measures taken in response to your request as soon as possible and, in any case, within one month of receiving it. However, we reserve the right not to respond to requests that are manifestly unfounded or excessive.

If you have any questions regarding this personal data protection policy, we invite you to contact our Data Protection Officer (DPO):

Data Protection Officer – Guérande Cosmétiques - Pradel - 44350 Guérande

Cookie Policy

"Cookies" are alphanumeric identifiers placed on your computer, mobile phone, or tablet via your web browser to ensure a better experience on our website and to offer you personalized deals and services. These cookies are placed once you have given your consent or when you continue browsing the site, notably by clicking on an element or navigating to another page. The purpose of this policy is to provide you with all the necessary information regarding the cookies used on our website and the tools available to manage them according to your preferences.

Audience Measurement and Performance Cookies:

These cookies are designed to help us improve the comfort and quality of your experience on our site by helping us better understand how users interact with it. They allow us to understand how many users visit our site, how they arrive and navigate through it, which services and pages are most visited, etc. With these cookies, we can enhance browsing experiences, improve interfaces, and refine the relevance and ergonomics of our products and services. We use services such as Google Analytics to achieve this. For more information about how Google uses the data collected through these cookies, you can review Google’s Privacy policy and Terms of Use.

We also use these cookies to help measure the effectiveness of our online marketing and advertising activities. Additionally, we employ third-party cookies, including tools provided by social media platforms such as Facebook and Instagram.

Targeted Advertising Cookies: :

Our website may include cookies issued by advertising technology providers. These cookies, during their validity period, enable the following:

- Determining the advertising content most likely to align with your interests based on your browsing history, preferences, etc.
- Controlling the frequency of advertising displays.
- Identifying the third-party website that redirected you to our website.

We work with advertising technology providers including Google and Facebook.

Third-Party Cookies:

Our website may include software applications provided by third parties that allow you to share content from our site with others or let others know about your visit or opinion regarding content on our site. This is notably the case with the "Share" and "Like" buttons from social networks such as Facebook, Twitter, Instagram, Pinterest, etc.

The social network providing such a button may identify you via this button, even if you did not use it while visiting our site. Indeed, such an application button can allow the social network in question to track your navigation on our site simply because your account with the respective social network was active on your device (logged-in session) during your visit to our site.

We have no control over the process used by these third parties to collect information about your navigation on our site or how they associate this data with the personal information they already hold. We encourage you to review the privacy policies of these social networks to understand the purposes, including advertising, for which they may use the navigation information collected via these application buttons. These privacy policies should also help you manage your preferences with these social networks, including configuring your account settings on each network.

Cookie Management:

You can allow, restrict, or block cookies at any time by configuring your internet browser settings. As each browser is different, we invite you to consult your browser's help menu to understand how to adjust your preferences regarding cookies.

Please note that any adjustments you make may impact your internet browsing experience and your ability to access certain services requiring the use of cookies. In such cases, we disclaim any responsibility for the consequences of degraded service functionality resulting from our inability to store or access the cookies necessary for their operation, which you may have refused or deleted.

Be aware that disabling advertising cookies will not prevent ads from appearing on your device. It will only block technologies that customize advertisements based on your browsing behavior and interests.

For more information about cookies and their usage, you can consult the website of the French National Commission for Information Technology and Liberties (CNIL) at the following address: www.cnil.fr.Libertés (CNIL)